1. Privacy at a Glance
The Mud House respects the privacy of guests and visitors to this website. This policy explains what personal information may be collected, why it may be used, how it may be shared when necessary, and the choices available to you.
By using the website or submitting an enquiry, please review this policy together with our Terms & Conditions.
2. Information We May Collect
Depending on how you use the website, we may receive information such as your name, phone number, email address, number of guests, requested check-in/check-out dates, room or experience preferences, and the message you submit.
We may also receive basic technical information associated with website use, such as browser/device information, approximate usage data, and security or diagnostic logs, where enabled by the website or hosting environment.
Please avoid sending unnecessary sensitive personal information through general enquiry forms.
3. How We Use Information
- To respond to enquiries and booking requests.
- To check or communicate availability and stay details.
- To coordinate arrival, guest services and legitimate operational requirements.
- To maintain website security, troubleshoot issues and improve the website.
- To send service-related communications connected with a requested or confirmed stay.
We do not need your information for unrelated purposes merely because you submitted an enquiry.
6. Retention & Security
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate business needs, applicable legal obligations, dispute handling, or record-keeping requirements.
Reasonable administrative and technical measures should be used to reduce the risk of unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
7. Your Choices
Where applicable under law, you may ask what personal information is being held about you, request correction of inaccurate information, or raise a request concerning continued processing. Where consent is the basis for processing, applicable law may provide a right to withdraw that consent.
Requests can be sent through the contact details below. The identity of the requester may need to be reasonably verified before a request is acted upon.
8. Third-Party Services & Links
The website may link to or embed services such as Google Maps, messaging services, payment providers, hosting services, analytics or other third-party tools. Those services may process information under their own terms and privacy policies.
The Mud House is not responsible for privacy practices on external websites that it does not operate.
9. Updates to This Policy
This Privacy Policy may be updated when our website, operations, service providers or applicable legal requirements change. The latest version published on this page should be treated as the current website policy.
Last updated: September 2026
Have a question?
Contact The Mud House for booking-specific clarification or help with your stay.
